This time of year, the District sees an exceptional increase in the number of calls from customers reporting high consumption on their most recent water bill. In several, but not all cases, the increase is a result of a leak that the customer did not realize they had and many times on their irrigation system. Here are some ways you can troubleshoot the cause of your higher water bill on your own.
- First, locate your water meter.
- Next, locate you water supply shut off valve.
- Turn off all faucets and any water-using appliances.
- Note the gallon calculating sweep hand on the meter.
- After about 30 minutes or so, look at the dial to see if the hand or number wheels have moved. If they have moved, you have a leak either inside or underground.
- To determine whether the leak is inside or underground, turn off the main shut off valve (this step will only work if you have an exterior meter – see reference chart on Denver Water’s website by clicking here). If the indicator stops, your leak is inside the home.
- Be sure to double check your toilets and all faucets in the home.
- If the indicator continues to move when the shut off valve is closed, you have a leak underground in your service line that will need to be repaired by a plumber. On our website, under construction corner, you can find a list of licensed plumbers in the district.
If you do have a leak and get it repaired, District staff can check the meter to make sure the leak has ceased and can notify Denver Water. You may be eligible for a bill adjustment on your Denver Water bill.