HOA Outreach




Below is content that can be utilized in your HOA newsletters or mailers.

If you think your HOA or community may be interested in a short presentation about who we are and who to contact in certain situations from our District, please contact us at 303-979-2333 or info@swmetrowater.org.

  • HOA Presentation About Your Water and Sewer District


    District staff has recently given presentations at HOA meetings in your area. These presentations are helpful to communities and residents by providing information on who the district is, what services we provide, and who to contact in certain situations.

    For instance, an emergency, such as a water main break or sewer back-up should be reported to Platte Canyon Water & Sanitation District, but a question regarding your billing status should be directed to Denver Water or the City of Littleton. This is because Southwest Metro operates and maintains the water and sewer mains your service lines connect to and does not do any billing itself. Billing services are provided by our partner municipalities. If you are having issues with water or sewer service, please give us a call and we will be happy to assist.

    If you think your HOA or community may be interested in a short presentation from Southwest Metro Water & Sanitation District, please contact the District at 303-979-2333 or info@swmetrowater.org.

  • Contact 811 Before You Dig!

    Before breaking ground, homeowners must contact 811 to have underground utility lines marked on their property. Colorado law states that all who wish to dig must first give utilities up to three business days (not including weekends and holidays) to locate facilities which may be impacted by excavation, such as water and sewer lines, gas lines, electric lines and telephone and cable lines.

    No job is too small to call! Even if you are just planting a small shrub or installing a new mailbox, you need to call 811 before you dig.

    If you have previously had an area located, you still need to have it located again for a new project. Erosion and root growth can alter the depth and location of buried lines. Companies may have altered their lines since the last time you called in a locate, so be sure to call each and every time you dig.

    If you have hired a landscaper or contractor, make sure that 811 has been contacted before they start work.

    Follow these steps before breaking ground:

    • Notify your local one call center by calling 811 or making an online request 2-3 days before work begins.
    • Wait the required amount of time for affected utility operators to respond to your request.
    • Confirm that all affected utility operators have responded to your request and marked underground utilities.
    • Respect the marks.
    • Dig Carefully around the marks.

    Fore more information on how 811 works, click here. If you have any questions regarding utility locates or for help with a message received from a utility locator, contact the District office at 303-979-2333.

    If you receive an email response from Platte Canyon, remember that it only pertains to water and sewer locates.

     

    This information is provided by Southwest Metropolitan Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit www.swmetrowater.org.

  • New Water Rates Start January 1st

     

    On October 23, the Denver Board of Water Commissioners adopted rate changes to pay for critical upgrades and projects to keep its system operating efficiently. The new rates take effect January 1, 2020. 

    Denver Water’s five-year proposed $1.3 billion capital plan includes about 140 major projects. The projects are focused on maintaining or upgrading infrastructure and ensuring the utility has the flexibility needed to guarantee a reliable water supply as weather patterns in the future deviate from the past and the population grows.

    A water bill is comprised of a fixed charge that helps ensure Denver Water has a stable revenue to continue the necessary water system upgrades to ensure reliable service, and a volume rate for the amount of water used. All residential customers will see a slight increase on both the fixed monthly charge and the price per gallon.

    Beginning January 1, 2020, fixed monthly charges will rise to $16.13 per month for residential customers who have a ¾ inch meter. 

    District customers outside the city will see a monthly increase approximately $1.15 per month. The amounts are based on residents who use 103,000 gallons of water a year.

    Water rates per 1,000 gallons for District customers in 2020 are shown in the following chart.

    Over the next few months, customers will see more information about the 2020 rates in their bills and on Denver Water’s website. In the meantime, if you have any questions about this rate increase, please call Denver Water Customer Service at 303-893-2444.

     

    This information is provided by Southwest Metropolitan Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit www.swmetrowater.org.

     

  • Prep Your Plumbing for Freezing Temperatures


     

    • Turn off and drain automatic and manual sprinkler systems.
      • Ruptured sprinkler lines can cause property damage and flooding into the home’s foundation.

     

    • Disconnect garden hoses and drain outdoor pipes to prevent damage during colder temperatures.

      • During cold snaps, if a garden hose is left connected, ice can form and pressure can build up in the water lines inside your home. Installing an exterior, insulated faucet jacket can protect your faucet and the connecting lines running into the home from freezing temperatures.

     

    • Be sure to utilize the shut-off valves located inside your home to drain water from pipes leading to outdoor hose bibs.
      • These valves can typically be found under sinks, in crawl spaces, basements, or near your water heater or your meter.

     

    • Insulate water pipes that may be vulnerable to the cold or have caused problems before.
      • Pipes close to exterior walls or in an unheated section of the basement can be wrapped with pieces of insulation.

     

     

    The best defense to ensure that your plumbing systems are running properly is to schedule annual maintenance inspections.

     

    This information is provided by Southwest Metropolitan Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit www.swmetrowater.org.

  • Keep Wipes Out of the Pipes!


    Companies heavily advertise their “flushable” wipes, but plumbers make a lot of house calls that involve clogged toilets, backed up sewer lines, and flooded basements caused by moistened wipes. Most wastewater experts will tell you that there’s no such thing as a flushable wipe. Flushable wipes may flush down the toilet just fine, but so will your keys, phone, or jewelry.

    While clogs can develop from any number of items, plumbers will now tell you that one of the most common causes of clogs today are moistened wipes (non-flushable and flushable).

    These wipes simply do not disintegrate as they move through your plumbing system. While one or two may move through the pipes, when you send multiple wipes down over time, the clogging begins.

    To illustrate this point, Consumer Reports did a “disintegration test” on three brands of flushable wipes and found that after 30 minutes of simulated swirling (just like a toilet bowl) the wipe was still intact.

     

     

     

     

     

    Wastewater experts are asking people to follow the “Three P’s” rule when it comes to what you can safely flush — flush only pee, poop and (toilet) paper.

     

     

    Follow the 3 P’s rule and use the following list of what not to flush to help keep your plumbing safe from back ups and clogs.

    • Baby Wipes/Wet Wipes/Flushable Wipes
    • Feminine Products
    • Dental Floss
    • Q-tips/Cotton Balls
    • Diapers
    • Condoms
    • Paper Towels/Tissues
    • Cigarette Butts
    • Pills

     

    This information is provided by Southwest Metropolitan Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit www.swmetrowater.org.

  • Troubleshooting a Higher Than Normal Water Bill


    Have you received a higher water bill than usual? In the past few weeks, the District has received an increased number of calls from customers reporting high consumption on their most recent water bill. In several, but not all cases, the increase was a result of a leak that the customer did not realize they had. Here are some ways you can troubleshoot the cause of your higher water bill on your own.

    • First, locate your water meter.
    • Next, locate you water supply shut off valve.
    • Turn off all faucets and any water-using appliances.
    • Note the gallon calculating sweep hand on the meter.
    • After about 30 minutes or so, look at the dial to see if the hand or number wheels have moved. If they have moved, you have a leak either inside or underground.
    • To determine whether the leak is inside or underground, turn off the main shut off valve (this step will only work if you have an exterior meter – see reference chart on Denver Water’s website by clicking here). If the indicator stops, your leak is inside the home.
    • Be sure to double check your toilets and all faucets in the home.
    • If the indicator continues to move when the shut off valve is closed, you have a leak underground in your service line that will need to be repaired by a plumber. On our website, under construction corner, you can find a list of licensed plumbers in the district.

    If you do have a leak and get it repaired, District staff can check the meter to make sure the leak has ceased and can notify Denver Water. You may be eligible for a bill adjustment on your Denver Water bill.

    Also, remember to take in to account the weather when evaluating your water bill. If you irrigate your lawn regularly, your bill will increase a great deal, especially in the hotter, dryer months. We have not been getting the amount of rainfall recently like we did in June and early July. Remember to follow Denver Water’s Summer Watering Rules. They are meant to help conserve water, but also to help your lawn look luscious and green by retaining more water at cooler times of the day.

    District staff is always available to help you isolate any leaks and to double check that your meter is functioning properly. If you have tried everything but feel like the problem has not been resolved or there is not an explanation for your higher than normal water bill, give us a call at 303-979-2333. Our regular business hours are from 8 am to 4:30 pm for non-emergencies. You can also send us a request to investigate a high water bill using our new online Customer Request Form found on our homepage.

    For a more detailed description on how to read your meter, visit Denver Water’s website.

     

    This information is provided by Southwest Metropolitan Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit www.swmetrowater.org.